Terms and conditions

1. Think Driver Training LTD is an agency that introduces pupils to self employed Driving Instructors that have been quality approved by us. Any contract is therefore between the pupil and the instructor.

2. As the lesson fee is the driving instructors income we ask that you give them at least 48 hours notice if you need to cancel a lesson.

3. Lessons cancelled without this notice period will be charged for (at the instructors discretion) as this represents a loss of income for the instructor.

4. Although your instructor will make every effort to arrive on time to your lesson, because of the nature of the business from time to time it may be necessary to cancel or rearrange your lesson with very short notice.

5. Very rarely in the interest of road safety, the instructor may withhold the use of their car for the driving test, if they feel the pupil cannot independently control the car safely.

6. Because of the time of driving tests, a three hour booking may be necessary for the driving test. this is to allow for pre test practice, the test is self and the journey home. if the DVSA cancel your test the pupil is still liable to pay for the instructors time.

7. The First 4 Hours For £69 is an introductory offer for learners that have never driven or had a lesson before. It can be withheld at our or the instructors discretion at any time.

8. All lesson paid for in advance must be used within 1 year (12 months) of payment. Any hours not used are refundable at the individual instructors discretion. Any discount that you get for bulk booking is lost if you receive a refund of some of the hours that are not used, all used hours of the bulk booking will be charged at normal hourly rate.

 

Customer Satisfaction

At "think" we care about our customers. If for what ever reason you are not happy with the service you get from your "think" instructor please discuss it with them, if you would like to speak to the proprietors of "think" please call the number on the contact page and ask to speak to Ian Weir or Douglas Edwards. We will do all we can to resolve your queries.

E-mail: think@thinkdrivingschool.co.uk